Cannot download a site theme from Design Cloud

I’m trying to install one of the site themes but stuck at initializing phase forever.
I checked the others’ posts and changed Memory Limit in WordPress Environment to 512M and changed Post Max Size, Time Limit and Max Upload Size in PHP Configuration to 512M, 300s, and 512M respectively. But it didn’t help.

Are there any other things I could do to download successfully?

Thank you.

Hello Ryosuke,

Thanks for writing in! It seems that you have done most of the basic troubleshooting procedure. Please also make sure that you have the latest version of the theme (X 7.2.3 and Cornerstone 4.2.3). I cannot check your site since you are testing it locally. I would recommend that you create a staging site where we can access it. I would recommend that you create a staging site. This is very useful because you can test drive any X updates in the staging area, do the customizations and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:


Kindly let us know then.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.