Cannot click on scroll bar in builder

Since recent updates I can no longer use the scroll bar in the builder to move up/down (vertically) the page. Instead I get the 2 horizontal arrows to reduce the size of the window.

I can still scroll using the mouse wheel but this is very annoying.

Need a fix please

Hello @lando365,

Thanks for writing to us.

It might be a plugin conflict or cache issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

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  • WordPress Login URL
  • Admin level username and password
  • Exact page URL

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Hi, thanks for the reply. I manage around 30 Wordpress sites and it is only the ones using PRO/Cornerstone that have this issue. Therefore I don’t think it is a plugin issue. This issue has only arisen after the latest updates - probably last 2 or 3.

Hi @lando365,

This is a known issue with the latest version of the theme and has already been reported to our issue tracker for further investigation by the development team.


OK that is great but is there an ETA on the fix?

Hi @lando365,

Unfortunately, there is no ETA for that till now.


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