Cannot click navigation drop down toggle on mobile

Hi there - I’m having issues clicking the drop down toggle in the header on a mobile device. I can on desktop on a small screen (the toggle shows under 767px). On a mobile device nothing happens. Will send login details in a secure note

Hello, @katie_s_mills,

Thanks for writing to us.

I checked your site, it seems that there is a JS console error, it might be due to plugin conflict or custom JS customization, it might be the reason behind your issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache
  5. Child Theme

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.