Cannot Add Or Edit Any Elements On Any of My Pages

Support
#1

Every time i try to add an element to my page it wont let me add. I can’t drag an element to the live preview. I’ve watched several videos on how to edit pages using Cornerstone but nothing seems to really help. Im sure it can’t be this difficult to use your product?

#2

Hi There,

Thanks for writing in! First try checking your server configurations.

-Check your PHP version running on your server and make sure that you’re using PHP 5.6.32 or later version.
-PHP Max execution time we recommend at least 120 seconds or higher

  • Check your WordPress permalink settings. Head over to Settings -> Permalinks section and choose the option Postname and save changes to regenerate your permalink settings.

Also try adding the following code into your wp-config.php file which is at the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the following line:
/* That's all, stop editing! Happy blogging. */

If you’re using any caching plugins, make sure to disable it temporarily and if you’re using ClodFlare, please refer to the following article (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/)

Let us know how it goes.
Thanks!

#3

I’ve followed all of the instructions and im still having the same issue

#4

Hi There,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks!

#6

Hi There,

Upon checking, it seems that you’re experiencing a plugin conflict.

I see that you have about 47 active plugins. Could you please try deactivating your 3rd party plugins and test this issue again and let us know.

Thanks!

#7

no its not a plugin issue, I just tried turning off everything besides Cornerstone and the same issue is still occurring. I have also even tried using the available older version of X Theme and the issues with Cornerstone still occurred. I have even called my hosting service and there was nothing they could do either

#8

Hello There,

I am another staff checking on this page. I was wondering which page is this issue happening? Because I have edited one of you page and I was able to add a section, row, column and a custom headline.

I was able to save my changes and see the elements in the front end.

You maybe having caching issues. Please clear your browse cache or use private browsing mode and test it again.

#9

I’ve cleared my cache and tried private browsing but still no help. The sections show in the skeleton view but not in the live view, and I still cannot add any elements at all.

#10

Hi There,

Another staff member here and Cornerstone also works fine on my end.

On which browser and device you are experiencing the issue so we can try to replicate on the same enviroment?

Can you try a different browser? Cornerstone does work with all browsers but sometimes a specific browser addon can be the cause for the issue.

Let us know more details

Thanks!

#11

Hey @Adegbuji,

I could also use Cornerstone on my end.

Since it is working for us, the problem is most probably in your browser. If you have browser extensions, please deactivate all of them for troubleshooting purposes.

Thanks.

#12

ah hah, yes that was it. It was just the browser extensions in chrome. For anyone having this problem as well, disabling all browser extension helps. Thank you everyone for your quick responses and help! Much appreciated!

#13

Glad to hear we managed to help!

Cheers

#14

Where do you disable browser extensions?

#15

Hi,

Please refer to the link below

Thanks

#16

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