Cannot Access Header or Footer

[interactive]

I am not able to access header and footer editors, the php size is at 512. Any other tips?

[christian]

Hey @interactive,

Aside from PHP Memory Limit, here are the other factors and how to test if they’re causing the issue.

• Security configuration conflict
  If your web host uses Mod Security or other security systems, please ask them to temporarily deactivate it just to see if it’s the one causing the issue. If it’s causing the issue, ask your web host to whitelist the following directories:
• cornerstone-endpoint
• x or pro
• Incorrect website optimization

2. If you’re using a caching plugin, clear all caches then deactivate your caching plugin and other optimization plugins

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

• Third-party plugin conflict.
  Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• Permalinks issues
  Reset your permalinks by renaming your htaccess file to .htaccess-backup. If you’re unsure how to do this, please contact your web host. After that, in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If none of that helps, please give us the following info in a Secure Note

• WordPress Login URL
• Admin level username and password
• FTP credentials.

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Thanks.