Cannot access Customizer

Support
#1

Please refer to my previous thread regarding this issue here:

I am having the same problem with my other web site. The solution was: “It looks like the Administrator permission is corrupted in Admin > X > Settings. Resetting it fixes it.”

I don’t know how to reset administration permission. I don’t see an Admin option anywhere in WP. Please advise. Thanks.

#2

Hi @dsphinx1,

As @Rad mentioned in the previous thread, it should be under WordPress Dashboard > X > Settings:

If it still doesn’t work, would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link login to your site
  • WordPress Admin username / password

Thanks.

#3

I have two X menu options, one on the horizontal row across the top of the Dashboard, and then one in the the vertical menu along the left side of the Dashboard. I was able to get into the Permissions area using the top menu by going to X>Theme Options. However, it’s still unclear what I’m resetting. I clicked Apply and Update and there seems to be no change. In fact, I am not able to get into the Permissions area now through either X menu option. The spinner just keeps spinning.

At one point I got into the Theme Options area, clicked on one of the options (I don’t remember which, probably Content) and it froze up and I had to back out of the screen. I’ll provide login details to see if you can get it working. Thanks.

#4

Hey David,

Thank you for providing the credentials. Have you installed the SSL certificate lately? This is probably the cross-origin (CORS) issue as the API request is being blocked when trying to access the theme options. I tried to change the site address and WordPress address to match your URL via Dashboard > General but it broke the site and now I can’t access your admin panel. You can fix this by adding the following code in your wp-config.php file using FTP:

define('WP_HOME','http://controversial-science.com');
define('WP_SITEURL','http://controversial-science.com');

When you’ve the admin panel back, try changing the above code with this:

define('WP_HOME','http://controversial-science.com');
define('WP_SITEURL','https://controversial-science.com');

Let us know how this goes!

#5

I can get the admin panel back with the first section of code, but I can’t access the page if I change the http to https. The customizer continues to freeze up when I click Options under “Howdy! What do you want to launch?”

What should I do now?

#6

Also, I have no preference for what the site URL is. Cloudflare says it uses a shared SSL certificate for this site, so I have not specifically uploaded a certificate.

#7

Hi David,

Are you referring to Theme Options this time? The customizer loads okay and there are no Options there, so I assume it’s the Theme Options.

But Theme Options load too, and I still see MIXED content error due to backgrounds imported from the demo. Please set another background in Theme Options > Layout and Design to make sure it uses correct image URL.

Thanks!

#8

Everything seems to be working fine now. I changed the background so there are no more mixed content errors either. Thanks!

#9

We are delighted to assist you with this.

Cheers!

#10

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