Can’t edit pages in Cornerstone. Its keep loading

[Anirudh]

Hi, The cornerstone does not load working after update. I can’t open a page with the cornerstone editor.

1. I have deactivated all plugin & tested, still dont work.
2. I’ve tried all 14 steps listed on https://xthemeusers.com/troubleshooting-x-theme-spinning-cornerstone-logo/ Nothing works.

Pls help!!!

Thanks!

[paul.r]

Hi,

I would like to do a series of test but I know this is a live site and would not like to accidentally break something.
Please create a staging site(exact copy of your site) using this third party plugin.

All-in-One WP Migration

Then provide us the url and login in Secure Note

Thanks

[Anirudh]

Hi,

Thanks for reply. Please run all your tests on the live website. We have the backup & can be restored in minutes.

Good luck.

[mldarshana]

Hi Anirudh,

I have disabled your security and caching plugin, then tried to create a test page on your site and I’m getting a white screen. This means you’re getting a PHP fatal error behind the scene. Could you please enable WP_DEBUG mode by following this guide (https://codex.wordpress.org/WP_DEBUG) and then re-test creating a test page on your end to see the PHP error that you’re getting.

If you cannot identify any issues, provide us with your FTP credentials in a secure note to check your issue further.

Thanks!

[Anirudh]

Tried with WP_DEBUG. No success.

Shared FTP details.

Thanks!

[rad]

Hi @Anirudh,

This is the error,

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 268435464 bytes)

Your host allowed memory is just about 53mb but the site itself required or trying to allocate 268mb.

Please add these lines to your site’s wp-config.php, just below the WP_DEBUG line.

define( 'WP_MEMORY_LIMIT', '512M' );

If it still not working, I recommend contacting your hosting provider as they may have the restriction on the memory limit. FTP credentials aren’t working so I can’t test it, and the 50mb limit is too low.

Thanks!

[Anirudh]

Hi!

Ok I’ve increased the memory limit & now able to edit existing pages. If I add a new page, I’m unable to do anything.

Can you please help?

Thanks!

[Prasant]

Hello Anirudh,

Thanks for updating the thread.

I cleared the Style cache of X Theme under X > Settings > System and then created a new Page. After that I opened the page in Cornerstone and added few elements and it’s working fine. I also reloaded the page multiple time and there’s no issues.

I suggest you to clear browser cache and try loading the page in Cornerstone editor again.

Thanks.