Can´t edit pages - have updated and cleared cache etc etc

Support
#1

Hi,

I have recently updated X and Cornerstone to the latest versions and now I can´t access my pages to edit them.

It just takes me to the ´content´ option where I can´t edit the pages. See screenshot.

I have cleared cache etc but it still doesn´t work.

Please help as I have a client waiting for work to be completed.

G

#2

Hello There,

Thanks for writing in! Are you using X 5.2.0? Please have it updated to the latest version which is available in automatic updates.

Hope this helps.

#3

Hi,

I have all up to date version and the issue is still happening. Usually love X but this is causing me major problems…

Can someone take a look at the site please?

Gary

#4

Have you installed “Essential Addons for Cornerstone & Pro”?

#5

Where do I check that? Where can I download it?

#6

Installed but still the same issue.

Is there a know problem with Yoast plugin?

#7

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#8

Sent a secure note

#9

I have sent a secure note. When you login you will notice that there is All in One SEO. We use Yoast, but it only lets us edit pages if All in One SEO is also loaded. i.e. Disable All in One SEO and you won´t be able to edit pages.

#10

Hello There,

Thanks for providing the login credentials. I was able to logged in and disable Yoast SEO and All in One SEO plugin. I was able to figure out the cause of the issue. It turns out that when Cornerstone is loaded, the PHP memory limit is exhausted. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup. Upon installing All in One SEO, it automatically changes your PHP memory limit and even have the settings to change it up to 256MB. This is why, when this plugin is active, you can edit in Cornerstone.

At the moment, this error is showing up in your dashboard because I have disabled the plugin. The only way to resolve this is to login to your ftp and change the PHP memory limit. Please provide us your ftp access so that we can help you fix this issue.

Hope to get a response anytime soon.

#11

Hey,

Thanks, I´ve gone ahead and done this and it works. Helps me on a number of other sites too.

Thanks again!!!

#12

You’re welcome.