Can´t access to the Xtheme options

Support
#1

Hi
I can´t access the X theme options from my admin panel so I can do some changes to my theme. The loading page of the theme option keeps loading but never finishes.

I already disable all plugins and the theme options don´t load.

Can you check please what is going on?

#2

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

I´ve attached a Secure Note with credentials in the first message I ´ve sent you. Thanks for the quick response

#4

Hey There,

The plugin your are using called Async JavaScript is causing a conflict with our theme. I’ve disabled it and now everything is working fine. Please reach out to the plugin author and ask them to address the issue.

#5

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