Can’t access PRO options at all and website is scrambled

[dustinzero]

I’m getting a white screen with the message:
————————————————————————-
Session expired

Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page.
————————————————————————-

Any time I try going to any PRO editing feature,

Please help, I have a live shop running and I might have to switch themes

[ruenel]

Hello @dustinzero,

Thanks for writing in!

Could you please update to the latest versions?
Our latest versions are:

• Pro theme 3.1.2

Please also make sure that you have meet the requirements to run the latest WordPress code.

• https://wordpress.org/about/requirements/
• https://theme.co/docs/version-compatibility

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

[ruenel]

Hello @dustinzero,

Well in that case, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

[dustinzero]

Ok secure note added

[dustinzero]

Just double checking that someone got my info

[jade]

Hey Dustin,

Are you still having issues with your website? I checked the Theme Options and edited some pages on Pro builder and they are working fine:

Please also make sure to clear your browser and site’s cache then check again.

Hope this helps.

[dustinzero]

It’s working now! Thank you so much! you’re amazing!

[dustinzero]

Are you able to tell me what the source of the problem was? I deleted a bunch of plugins after it happened, just want to make sure they weren’t the problem, and thank you again !

[friech]

Hi @dustinzero,

Glad you sorted things out, we did not do anything, if we follow the thread we can see when Jade’s login to your site it’s already working.

Base on your screenshot above, that seems to be doing by your Security plugin, so it might be a certain plugin that you deleted has an issue (that triggers your Security plugin) and when you deleted that plugin all works fine.

Cheers!