Can not install plugins

Support
#1

Hello,

today i installed PRO. I inserted define('FS_METHOD','direct'); to wp-config.php. But if i go to install plugin i can not find it @ plugins.

Thanks John

#2

Hi There,

I have added the following code into your wp-config.php file (see secure note) and then re-generated your permalink settings. Now could you please try re-validating your site and see if that resolves your issue.

Thanks!

#3

I re-validated my site but the problem is still there.

https://www.lebensfroh-mit-mukoviszidose.de/support/plugin_problem.mov

Thanks

#4

Hi There,

Upon further testing, I can confirm that you’re experiencing your server configuration related issue as I’m getting the following error.

Installation fehlgeschlagen: Verzeichnis konnte nicht angelegt werden.

Please contact your hosting provider and ask them to resolve it for you.

Thanks!

#5

For creating folder or updating you need to comment out define(‘FS_METHOD’,‘direct’) @ wp-config.php. I can “install” the plugin but it isn`t @ plugins

#6

Same problem with plugin folder permission 777 :frowning:

#7

Hi,

Please contact your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you.

Thanks

#8

Talked to my holster. He says its a problem with PRO. Can you send me the plugins, so i can install them manually (fix the problem for the moment).

Thanks John

#9

Hi There,

We have seen minor users experiencing this issue before due to server configuration issues and this issue probably caused by PHP running as the apache user (mod_php or CGI) rather than the user that owns your WordPress files (suPHP or FastCGI). You can ask your hosting provider to switch over to using suPHP or FastCGI would probably fix it.

I could not connect to your server currently (check secure note).

Could you please try adding your FTP credentials directly to your wp-config.php file, so that it should bypass this error.

define( 'FTP_USER', 'replace_this_text_with_ftp_username' );
define( 'FTP_PASS', 'replace_this_text_with_ftp_password' );
define( 'FTP_HOST', 'ftp.your-site.com:21' );

You can add this before the following lines.

/* That’s all, stop editing! Happy blogging. */

If you’re still having any issues, add the following code fragments also to set the correct file & directory permissions.


define('FS_CHMOD_FILE', 0755);
define('FS_CHMOD_DIR', 0644);

Thanks!

#10

Sorry change server. How can i send you a secure message.

#11

Hi There,

Above provided method also seems to be not working. Even with FS method, you cannot install any plugins from WordPress plugin repository which means a hosting issue.

Installation fehlgeschlagen: Verzeichnis konnte nicht angelegt werden.

This could be due to your server’s firewall or any other configuration blocking the requests.

Contact your hosting provider and ask them to install any plugin from WordPress repository (not by uploading manually), and then they should understand the issue here.

Thanks!

#12

Hi There,

Can you send me the plugins, so i can install them manually (fix the problem for the moment). So i can start with the project.

thanks John

#13

Hi John,

You can download the plguins from your Theme Forest download page.

http://themeforest.net/downloads

From Downloads in your ThemeForest account, click Download next to X and choose: All Files & Documentation download from ThemeForest. Unzip, and you will find an extensions folder containing zips for all our Extensions.

Thanks

#14

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