Can not active my theme licence

I bought x theme yesterday, When I try to upload the X theme it didn’t upload well then log in to apex and download x theme and i could upload the theme without no problem, but when I try to active the licence it say my licence not valid

Hi There,

Thanks for writing in!
Can you please confirm if you have followed the product validation process?
Please check this.

If that doesn’t help Please send us your login details in a secure note so that we can have a look.


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