Buttons no longer appear on our site

Support
#1

X theme is v8.3.3
Cornerstone is v6.0.5
WordPress is v5.8

Button code now appears on the site only as the text of the button code, not the button.
Example
Page: https://www.tmd61.com/news/

image
image703×244 26.3 KB

Button code: [button href="/newsletter/" title=“Learn More”]Newsletter[/button]

#2

Hi Craig,

Thank you for writing in, please update both X and Cornerstone to the latest version to avoid incompatibility issues.

You can refer here for the latest compatible versions.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Let us know how it goes,
Cheers!

#3

It isn’t going well at all. There is nothing clickable to download 9.0.5.:

  • Dashboard - nope
  • a number of links on your web site that I am not allowed to include here, because I am allowed to include only two links
  • theme.co/docs/installation-and-validation
    “the product installation process can feel a bit clunky at times”
    Yes indeed, a true statement.
#4

X Theme Validated

#5

X Theme Auto Updates

#6

I give up. It’s 04:00. I’ve been at this for hours, so I’m opting for some sleep. At this point, I’d opt for upgrading X, or reverting Cornerstone, but your web site lists only the latest compatible versions, not prior compatible combinations.

#7

Got it. To update the X Theme:

  1. Go under Dashboard > Appearance > Themes.
  2. Update the X Theme.

X Theme Update
X Theme Update1195×613 103 KB

Perhaps a link to https://www.tmd61.com/wp-admin/themes.php could be placed in the "Automatic Updates box?
Perhaps in your technical support instruction, in addition to guiding the person to the X Theme Compatibilities page, guide the person to Dashboard > Appearance > Themes.

The function Dashboard > X > Automatic Updates has nothing to actually accomplish automatic updating, so maybe just call it Updates.

#8

Hi @McDonald,

You can also update from Dashboard > Updates in your WordPress dashboard. Here are some more detailed instructions: https://theme.co/docs/how-to-update

#9

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