Button not working on mobile

Support
#1

Hello, I am having an issue with my buttons not working on mobile devices. I have buttons within 3 flip boxes on this home page, waterrockrealestate.com. None of the buttons are working on mobile devices despite that they work on desktop. Please advise.

#2

Hi,

Try to change your button link to absolute url.

eg.

Change /buyers/ to http://waterrockrealestate.com/buyers/

If that doesn’t help, please provide wordpress admin login in Secure Note

Thanks

#3

Thanks for the suggestion. Unfortunately the links are still not working. It’s as if the hover box removes the URL or any link. It’s only affecting mobile. I added a direct text link within the paragraph to see if it was buttons, but it affects any link.

#4

Hi there,

Please provide the admin details of your site in a Secure Note so that we could check further.

Thank you.

#6

Hi There,

Upon checking we came to know you are using Visual composer for the page/flip card, Which having a issue with Mobile device. The editor is a third party plugin and we are really sorry this need some custom work to make work for mobile device. This is something beyond our theme support scope.
We encourage to please find a developer and fix it in your end.

Thanks for understanding!

#7

Doesn’t a Visual Composer license come standard with the purchase of an X Theme license? The flip card is a visual composer element, used within the theme that is packaged with it and now I have to go somewhere else for help… sheesh… You figure out of 20+ licenses I purchased from X Theme I wouldn’t have to go anywhere else for an issue like this. Okay then, thanks I guess.

#8

Hi There,

Sorry for the confusion, would you mind adding the button again so we can take a closer look.

Thanks,

#9

Update to this issue, WPBakery offered this solution and it works fine. They are aware of the bug and will be updating it in future version. Add the code below to the customizer.

/* Fix for hoverbox links not working */    
div.vc-hoverbox-block.vc-hoverbox-front { z-index:-9999; }
#10

Glad you’ve sorted it out and thank you for sharing a solution with us.

Cheers!

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.