PLease help my builder will not load
it is just stuck here…
Hello Mark,
Thanks for writing to us.
It might be the issue of version compatibility. Please make sure your theme, plugins, WordPress, and the PHP version is updated as per our version compatibility page. I would suggest you please purge all the cache. I would suggest you troubleshoot a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin-level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.