Hello,
The theme for my website hiqualitytutorials.com is giving me a 500 error. According to Bluehost, there is also an issue with plugin. My website crashed last week Wednesday.
My former developer purchased a theme for me back in 2014, but he did not provide me with a license number, and I have no ability to contact him. Therefore, per Themeco suggestion, yesterday I purchased my own license.
Please help.
Thank you in advance,
Lucy
Hi there,
Thanks for writing in! Upon checking, I see a white screen when loading your site which means a PHP fatal error. You can enable enable WP_DEBUG mode to find out the exact error details.
To do that, edit your wp-config.php file and add the following code just above /* That’s all, stop editing! Happy blogging. */
define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */
When you revisit your site, you should have some error output describing the issue in more detail.
Let us know how it goes.
Thanks!
Hello,
When the code was applied as you suggested, the following error messages appeared:
Warning: include(/home/hiquali3/public_html/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /home/hiquali3/public_html/wp-settings.php on line 84
Warning: include(/home/hiquali3/public_html/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /home/hiquali3/public_html/wp-settings.php on line 84
Warning: include(): Failed opening ‘/home/hiquali3/public_html/wp-content/advanced-cache.php’ for inclusion (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in /home/hiquali3/public_html/wp-settings.php on line 84
Warning: Cannot modify header information - headers already sent by (output started at /home/hiquali3/public_html/wp-settings.php:84) in /home/hiquali3/public_html/wp-includes/pluggable.php on line 1216
Please let me know what needs to be done next and if you can help me.
Thank you,
Lucy
As of right now, the following errors are showing up:
Warning: require_once(framework/functions/global/enqueue/scripts.php): failed to open stream: No such file or directory in /home/hiquali3/public_html/wp-content/themes/x/functions.php on line 71
Fatal error: require_once(): Failed opening required ‘framework/functions/global/enqueue/scripts.php’ (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in /home/hiquali3/public_html/wp-content/themes/x/functions.php on line 71
Hi Darshana,
Please respond to my previous reply. My website has been down for 8 days now.
Thank you for all your help,
Lucy
Hi Lucy,
Please wait till our staff support staff respond to your thread. Because whenever you add a response, your ticket will be moved to the end of our ticket queue.
With regard to your original issue, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
Thanks!
Hello,
Thank you,
Lucy
Hi Lucy,
I am not sure what happened before your site went down but it seem that there are some file that are missing.
I already put back the theme file that was missing and causing the error and your site is accessible now although when you try to view your site, you would see a lot a shortcodes as the plugins were disabled.
Kindly log back in to your site and try to enable the plugins.
Hello,
I spoke with Bluehost. According to them, my theme is outdated, which is 4.5, and it needs to be updated to 4.9.4
Can you update my theme? Per Bluehost, the outdated theme is causing errors.
Also, this message appears: is deprecated since version 4.5.0! Use wp_get_current_user() instead. in /home/hiquali3/public_html/wp-includes/functions.php on line 3839
Thank you,
Lucy
Hi there,
We don’t update client sites, it’s too risky especially with feature gaps, it can put your site down. In web development and site’s maintenance standard, it’s always recommended to create a clone of your site as staging and do the updates and testing there, including error and issue fixes. You can only move it back to the live site once you’re fully sure that there are no issues. With this, it’s recommended to consult it with a developer or webmaster.
Plus, it’s not the theme, you have to upgrade your Wordpress core to 4.9.4 (the latest) because of deprecated wp_get_current_user(). It’s Wordpress’s core function.
Thanks!
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