Hi there, No changes have been made on the site today: novapilates.co.za but the home page and some others have all of a sudden broken from the templates set - almost as if there is a css issue but i cannot understand why this has happened - please advise
The builder is also not working properly…
Hi @CEG_SA,
Thanks for reaching out. To isolate the issue, please check for the following first:
Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.
If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, JavaScript temporarily and deactivate your child theme and switch to parent theme (take a complete backup first).
Make sure you have enough PHP memory limit to run the builder smoothly. You can contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
Let us know how it goes!