Booster vat validation not working

[nailcrazy]

hi everyone - its me again - sorry to bother - but on my site - my old time customers in Italy tell me the VAT validation ( from the woocommerce booster ) - is not working -

I know i had this issue before - and i think you guys managed to fix - ( can not remember what was done ) but it was working .

not sure if this has to do with cashing or something else . . im using w3 total cashe…
please help - thanks - andrew - as my customer has an order for 1200 she needs to send in::}}

much appreciated as always :}

[christian]

Hey Andrew,

Regretfully, we do not have support for third party plugins. What we could do is suggest that you copy your site in staging and do these troubleshooting procedures.

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Switch to the parent theme.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

It is important that you try all of the items in the list and document the result of each step.

If the issue persists, please contact the “woocommerce booster” plugin developer for support.

Thank you for understanding.

[nailcrazy]

thanks - guys - much obliged - i know it happened a while ago - and i think it was your efforts that helped get the fix. . . but i will follow the list - and see what comes out - Thanks - i will keep posted if i find the fix - if it will help others :}

[christian]

You’re welcome, Andrew.

[nailcrazy]

ok . . so tried the above - and no joy - got in help with server people - and they managed to reset the memory and they also reset the permalinks - ( as per your suggestions above ) - but nothing worked - so now im at the mercy of the plugin people ::}} hope and pray ::}

[jade]

Hopefully, the plugin developer will respond soon and assist you with the issue.

Cheers!

[nailcrazy]

hey everyone - good evening and thanks for all the support. i did as above - and no joy… i contacted the server people- and they reset permalinks and refreshed memory - etc… - but nothing worked.
i reset the plugin - to default - and no joy.

then out of desperation i spoke with booster for woocommerce guys. . and they were very very helpful . . ( even though im not a pro member ) - and on review - it turns out the problem was a conflict with my credit card - ( VISA ) - people - where i use Braintree by Paypal . . ( i also use paypal dirdct for paypal only )

the error showed up intermediately on google inspect . . so now my vat validaiton works perfectly - thanks to all - now i iwll raise the issue with Braintree - so all a happy ending on this saga ::}

hope this helps anyone else - in a similar fix . .

ps . . ( when i truned off the plugins to test - i did not turn off briantree - as its critical for my site to take visa - and never in my life would i have thought it would be the problem . ) - cheers have a super day ::}}

[jade]

Glad to hear everything is sorted now and thank you for letting us know and sharing what is causing the issue,