Blog Index White Screen of Death

Support
#1

Hey!

I’m having an issue on a blog index page, it’s just showing a blank screen. The single blog pages are working, though. I’ve changed the theme to the latest WordPress theme and then the blog works again, so I have a feeling it’s a theme issue with X. Here’s the site: https://integrative.ca/blog/

Any ideas?

Thanks!
Emma

#2

Hi there,

Thanks for writing in! A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding the following code just above /* That’s all, stop editing! Happy blogging. */

define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

If it still shows blank, kindly provide us with the Wordpress admin and the FTP details of your site so that we can check it for you. Please use Secure Note in adding the logins so that it will only be visible to us staff.

Let us know how it goes.

Thanks!

#3

Hey Jade!

Thanks so much for your reply! We tried the WP_DEBUG and it’s only giving a warning without enough detail. Any chance you can help me look deeper?

https://integrativenmc.staging.wpengine.com/

Thank you so much!
Emma

#4

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

– Link login to your site
– WordPress Admin username / password
– FTP credentials

Thanks.

#5

Ok thanks so much! Adding it there now.

#6

Hey There,

I am unable to login to SFTP via given credentials, Can you please check?

Can you please run a compatibility test for us? You can do it by deactivating all the other plugins and then activate them one by one to find out the conflicting plugin. It will help us further debug the issue.

When I changed theme to PRO parent and set permalink to plain or default the blog page shows all blog posts.

Can you check custom code you have added in your child theme? Also check rewrite mode settings in server(,htaccess) and clear server cache.

Regards

#7

Hi again,

Thanks for your email. I tried using those credentials and they worked for me so I wonder why it’s not working on your end…? Hmm. We ran a compatibility test and no issues with plugins. We also cleared the cache and it’s still broken :thinking:

We’re not sure what to do next. It seems like a strange bug.

#8

We got it! Thanks for your help.

#9

You are most welcome. :slight_smile:

#10

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