Hi, on all pages apart from the home page I have a blank social circle showing up in the footer
I’ve checked the custom code and I can’t see anything amiss.
Hi There,
Thanks for writing in! Could you please try removing your custom codes and test this issue again. If that doesn’t help, we may require your login credentials to check this issue.
Make sure to use secure note option below your post when submitting credentials.
Thanks!
thanks, it is still there if I remove the custom codes.
Hi There,
Your credentials provided are seems to be invalid. Could you please confirm ?
Thanks!
apologies! try this
Hi ther,e
I have tried to login using the details you have provided but it still does not work.
I checked your site and have you added a custom code in the functions.php to add the extra link to the footer’s social icon area?
The blank circle contains:
<a href="http://www.iict.co.uk/" style="outline: none;"></a>
If you have added this in the code and you do not need it, please remove it.
Hope this helps.
I have that logo in the footer but the code I have is
<a href="http://www.iict.co.uk/">
is that wrong? I don’t have a style set for it in the footer
I can’t work out how to show you the code without it making the link.
Hi there,
Would you mind providing us with the login details that work so that we could check further?
Thank you.
they are the same as before
Hi there,
I have also tried to login again but it doesn’t allow and it doesn’t provide a proper error message too.
Do you have any sort or IP based or Country based login restrictions enabled ? If so, make sure to disable it temporarily.
Thanks!
thank you - the hosts were doing some work on it and there have been problems with lockouts, I’ll ask them to sort it and get back to you. sorry for the hassle!
No worries, please let us know when we are able to login so we can check. Thanks
it has totally resolved itself now! thank you and have a lovely weekend.
You’re welcome, Lisa.
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