Blank page in Cornerstone

Support
#1

Hello,

I am currently building a new website using theme X. There is one page which display normally online, but there is no element once I try to edit it using Cornerstone.

URL: https://close-shot.com/contactez-moi-ter/
You need the following pwd to view it: closeshot7@

In case it helps you to understand what is causing the problem, this page has been duplicated from another page (this one) using a duplicate plugin.

Thanks,
Antoine

#2

Hi @Camilletra,

Thanks for reaching out.

There could be a plugin or custom code that affects your Cornerstone blank page.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Hope that helps and let us know how it goes.

Thank you.

#3

Thank you for your response. The theme is up to date and the website is a copy from an axisting website with no problem. I checked everything I could and could not find what is causing the problem. I would therefore really appreciate if you could have a closer look.

Thanks,
Antoine

#4

Hi @Camilletra

After going through your content, it seems that the existing Cornerstone content has been edited in the Block editor and that is the cause of the issue.
Regretfully, the content added through the Cornerstone editor is not editable in the Block or the Gutenberge editor, and vise-versa. That’s why the edited content is not showing in the Cornerstone.
I would suggest you create it from scratch if you don’t have any backup version with you.

Thanks

#5

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