Blank page after updating from 2.0.4 to 2.1.6

Support
#1

Dear Support,

I use Pro Theme on several pages and with all pages I’m getting blank page after updating Pro Theme from version 2.0.4 to 2.1.6. Admin page works OK. I tried to find a conflict, but without success. Can you help me please?

Thanks,
Pavel

#2

Hi @psimonek,

Thanks for writing in.

Usually, the site will show blank page if there is an error occurred.

It could be a script conflict or broken theme upon updating.

Try to create a staging site so we could further test your setup.

Don’t forget to add your credential in a secure note

Thanks.

#3

Dear @nico,

I’m sorry, I don’t have any staging site. But I’m OK you to go to live web. I already sent credentials.

Thanks,
Pavel

#4

Hi There,

Thanks for writing again!

I can see the pages are working fine in Editor and live too.
Can you please confirm which particular page showing blank? so that we can have a look.
I tried with several pages and works fine.
lease check secure note for a screenshot.

Thanks

#5

Hi,

sure it works fine, because I put site back to older Pro version to get it work :confused: So I updated it again now for you to see, that it doesn’t work now.

Pavel

#6

Hi Pavel,

There is an error on the server now preventing your website from being displayed as it should, I know this happened after updating Pro theme to the latest version, that’s why I recommend checking the server error log files to see if there is any error messages related to Pro theme that caused this issue, to do that there is two ways:

  • Consult your hosting provider regarding the location of the server error log files.

  • Edit wp-config.php file and replace this line:
    define('WP_DEBUG', true);

with:
define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);
After that, reload any page on your website and once it shows the white screen of death, check (/wp-content/debug.log) file for any error message there.

Most probably it’s a memory limitation issue that causes such a problem, if so, please follow this guide to increase the memory limit on your server:

If you couldn’t resolve this issue at this stage, then please provide us with FTP login details in a Secure Note reply so we can investigate this issue.

Thanks.

P.S. If you don’t know how to send a Secure Note, please check this article.

#7

Hi Alaa,

thanks for tip with logs. I found error message about script removing Google fonts globally, because I’m using own fonts hosted locally. I just commented script in Pro-child there and it works.

Thanks a lot,
Pavel

#8

Glad we were able to help :slight_smile:

#9

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