Blank Page After Changing Font Family

[eartheracademy]

Hello.

I’ve recently had some issues changing the “Font Family” in a “Header” element.

When I make a change the entire page goes blank

Summary

I have a video of the process how do I share that with you?

Thanks!

[christopher]

Hi @eartheracademy,

The problem that you are experiencing seems to be unique for your installation and we need to have more information on how the installation is set up to be able to give you advice. At this moment, would you please follow the steps mentioned below?

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.

2. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

To share a video with us, you need to upload it to a third-party video sharing service and paste the link of the video on your reply.

Thank you.