Blank - no container, No Header, No Footer Template doesn't scroll?

[defthaus]

Hi guys,

I’ve created a page with the ‘Blank - no container, No Header, No Footer’ template but when I view it the page doesn’t scroll.

I’ve had this issue before but can’t find it in support history - think it’s something to do with the default settings of that template is set to no scroll or similar?

Using latest version of WP with Pro 1.1.1

Could you help please?

Thanks,
Simon

[mldarshana]

Hi There,

Thanks for writing in! Did you test for a plugin conflict by disabling your 3rd party plugins? Also make sure to purge your server cache.

If you’re still having any issues, provide us with the URL to your page.

Thanks!

[defthaus]

Hi,

There are no plugins installed, it’s a fresh install, no need to purge server cache as I know that isn’t the problem.

I’ve contacted support before about this and it’s a setting applied to the template which stops it scrolling.

The site is just a custom holding page in ‘under construction’ - no other pages or content.

The site is hidden, but if you create a page with the same template and add enough content to warrant it scrolling you will replicate the issue - I’m sure from experience the template is set to ‘no-scroll’ or something by default.

Thanks.

[ruenel]

Hello There,

Please update it to Pro theme 1.2.7 and if it still does not scroll, kindly provide us the url and the login credentials of your site so that we can take a closer look and fix this issue.

Have a nice day and take care!

Cheers

[defthaus]

Upgrading is not the solution!

The template itself has this in the source…

/*
// Disable browser scroll.
*/

html,
body {
overflow: hidden !important;
height: 100% !important;
background: none;
}

There is a way to override that, support has provided me with the solution in the past (2 years ago perhaps) and that was on an older version of the software.

Can you help with that please?

** EDIT **

I have figured out the issue, it’s the ‘under construction’ plugin that is forcing any custom pages to be set to ‘no-scroll’ - is there a way of fixing this please?

** ADDITIONAL EDIT **

I have now fixed this issue - it was as mentioned the under construction plugin - I had to edit the code within the plugin to turn off the overflow:hidden.

Support request closed.

[rad]

Hi there,

Glad it’s okay now and thanks for sharing. I’ve been trying that on my installation and can’t reproduce it. It’s only present to the assigned under construction page. Or perhaps your created blank template is supposed to be in under construction page too?

Thanks!

[defthaus]

Hi,

The problem was with the under construction plugin if you wish to create a custom ‘under construction’ page - no matter which WP page template you use, the plugin itself is restricting that page with the the code…

/*
// Disable browser scroll.
*/

html,
body {
overflow: hidden !important;
height: 100% !important;
background: none;
}

This can be found via FTP in the plugin folder itself - inside ‘tco-under-construction’ go into ‘functions’ and then ‘enqueque’ and open ‘styles.php’

You’ll see the ‘disable browser scroll’ script, you just need to change…

overflow: hidden !important;

to

overflow:visible !important;

This allows any template used in the development of your under construction page to scroll.

Thanks.

[rad]

Hi there,

The under construction page is meant to be full-screen with no scrolling and that CSS is added for that purpose and it’s intentional. It’s not a bug, but it shouldn’t affect other pages other than the under-construction page itself. Are you saying you can’t scroll other pages?

Thanks!

[defthaus]

Hi Rad,

I understand that the under construction page is meant to be full screen - however, I didn’t want it to be full screen as I needed a temporary page with more content on it so I had to edit the code within the plugin itself. I realise it is intentional, but found it limiting for my purposes. All other pages scroll fine.

Thanks.

[ruenel]

Hey There,

Thanks for the feedback. The scrolling in under construction has been an issue with some users. This has been added in our issue tracker already so that out developers can re design how it would display custom under construction pages with long page contents.

Thank you for your understanding.

[pixelscol]

Glad I found this thread because I’m having the same issue with a custom under construction page not scrolling. I also had more information on the page that couldn’t be seen as the page won’t scroll.

I will use the fix mentioned above.

[paul.r]

Hi,

Glad to know this help.

Have a nice day!