BG Hero Video appears then disappears without loading

Support
#1

Hi, on Chrome: Version 66.0.3359.139 (Official Build) (64-bit) the bg hero video for slider revolution stopped playing (works fine in safari). Is this a known issue? See: www.geniusgyms.com to recreate. Thanks in advance

#2

Hello There,

I have check and there’s no error related to hero video. I can see that the specific video is just having hard time loading. Now, I have tried other videos on the page and it seems not connection issue because other youtube videos are loading continuously without issue.You are hosting the video on the bg hero. Can you try uploading that video on youtube then use it instead of hosting it directly from your site? See this: https://screencast-o-matic.com/watch/cFhjjVbtw4

#3

Thanks for your help. I tried the YT option and had the same issues, but then noticed I needed to update slider revolution. Works now. Thanks again. Check it out: http://geniusgyms.com/

#4

You are most welcome!
Glad that you figure it out.

#5

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