Background videos will not show or play when using video layer

I cannot get the video layer to work in background. I have to use custom code. Please see secure note.

Hey @wowflak,

Thanks for reaching out!

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Cheers!

sorry check secure note

Hey @wowflak,

I tried to replicate your issue on my development website but using the background layers as video is just working fine on my end. That being said, there could be a custom code or a plugin conflict that affects the background layer video.

I highly suggest that you check the common issue troubleshooting steps in the link below.

Hope that helps and let us know how it goes.

Thanks. I have tried all troubleshooting. Trying non child theme, disabling all plugins. Still does not work. Running 6.0.2. Can you take another look?

Hi @wowflak,

I have checked the video file and it is working fine in my local environment. It might be something with your Server Settings or Server Cache that is blocking the video. I would suggest you contact your Hosting Service provider once, and let us know the feedback from them.

Thanks

I checked with the host WPEngine, and there is nothing that would be an issue on the server side…

Nevermind, it seems related to Toolset Views. Would be great to figure out what the conflict is?

Hi @wowflak,

Glad that you are able to find the reason behind it.

Thanks

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