Background videos will not show or play when using video layer

Support
#1

I cannot get the video layer to work in background. I have to use custom code. Please see secure note.

#2

Hey @wowflak,

Thanks for reaching out!

We can’t check your setup because it is password protected. Please provide the credentials for accessing the website.

Cheers!

#3

sorry check secure note

#4

Hey @wowflak,

I tried to replicate your issue on my development website but using the background layers as video is just working fine on my end. That being said, there could be a custom code or a plugin conflict that affects the background layer video.

I highly suggest that you check the common issue troubleshooting steps in the link below.

Hope that helps and let us know how it goes.

#5

Thanks. I have tried all troubleshooting. Trying non child theme, disabling all plugins. Still does not work. Running 6.0.2. Can you take another look?

#6

Hi @wowflak,

I have checked the video file and it is working fine in my local environment. It might be something with your Server Settings or Server Cache that is blocking the video. I would suggest you contact your Hosting Service provider once, and let us know the feedback from them.

Thanks

#7

I checked with the host WPEngine, and there is nothing that would be an issue on the server side…

#8

Nevermind, it seems related to Toolset Views. Would be great to figure out what the conflict is?

#9

Hi @wowflak,

Glad that you are able to find the reason behind it.

Thanks

#10

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