Background Video is not working for me

Support
#1

Hi

The background video is not working.

The site is https://dentaldrphillips.com/
The video is at the banner. It works well in the Backend but it doesn’t show in the frontend.

Is there anyone to help me?

Thanks

#2

I have the same issue here - Update broke all my sites

#3

I had also same issue - special character issue.

#4

Hello David,

Thanks for writing in! Your Section in your homepage do not have a height. This means it is zero height which cause the background video not to show. You will have to insert a ROW or DIV element that will give the section area a minimum height so that the background video in the section will display.

Screenshot 2024-12-12 at 12.06.27 PM
Screenshot 2024-12-12 at 12.06.27 PM640×728 33.5 KB

Screenshot 2024-12-12 at 12.06.43 PM
Screenshot 2024-12-12 at 12.06.43 PM626×772 30.4 KB

As for the special character and other issue, please check out these guides:

Best Regards.

#5

Thanks for your reply.

I’ve already set up the ROW but the background layer video does not shows.

image

#6

image -> image

The structure is so strange.
I’m using only one section but there is a two x-sections in the inspector.
I removed the x-section in the above attached image, the video is showing.
Something’s wrong.

Could you check again - https://dentaldrphillips.com/

#7

image

I don’t understand why they are in same order.
x-row must be in the x-section but they are not so the video is not showing.

#8

Hello David,

Thank you for the update.

As explained by @ruenel above, you need to wrap the banner inside a div or row element or apply a minimum height to the parent container in order for the background video to display properly. To test this, you can temporarily insert the following css code:

.m4il-1.x-section { min-height: 100vh; }

Please provide the login details in the secure note so that we can check the issue properly.

Best regards,
Ismael

#9

Hello Ismael,

I did that as you ordered but it did not work.
Here is my Secure, Could you check it more carefully?

#10

Hey David,

Please disable the verification so we can login.

image
image376×533 12.4 KB

#11

I disabled it. Please fix it asap. It’s live site.

#12

Hey David,

It is now asking for 2FA code.

  • see the secure note below.

Thanks.

#13

Sorry about that. Deactivated the 2FA

#14

Hello David,

Thank you for the update.

Did you change the login URL? The default login or admin URL redirects to a 404 error page. Please provide the custom login URL in the secure note

Best regards,
Ismael

#15

Sorry about it.

I set up to allow all IP addresses.
Could you check it again?

#17

The login verification and 2FA are still enabled.

VERIFICATION REQUIRED : Additional verification is required for login. If there is a valid account for the provided login credentials, please check the email address associated with it for a verification link to continue logging in.

LOGIN BLOCKED : 2FA is required to be active on your account. Please contact the site administrator.

Please try to use this plugin: https://wordpress.org/plugins/temporary-login-without-password/

#18

Here is the link

#19

2FA is still enabled. Please disable it temporarily or use the plugin (temporary-login-without-password) that we suggested above.

LOGIN BLOCKED : 2FA is required to be active on your account. Please contact the site administrator.

#20

I deactivated it.
Please check it again

#21

We are now able to log in. Where did you get the od_homepage_content shortcode? How do you edit its content or what it renders? This shortcode renders the background video, right?