I had a ticket opened regarding background video playback on a staging site. Basically there was a plugin that has conflicting MediaElementJS calls, since then the developer has fixed the issue but the background videos are still not working within Pro Headers.
Hi there,
As we do not have access to the old email ticketing system at the moment, would you please kindly get back to us with the detailed information of the case and also URL/User/Pass of your website using the Secure Note functionality of the post.
Think as you want to explain the issue to a completely new person without any background of the problem.
Thank you.
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