Background image not visible - x

[iTurtle]

dear support,
probably a simple solution for this one:
in the x settings i loaded a background image from the media folder.
the image is shortly visible behind the white background color of the website when loading the page.
i checked for all elements to have no background color.
one thing i am experiencing is, that the page stalls when i go to customize option of x and then click on custom code. that never happend before. so i cannot access the custom code at all. wordpress then offers after quite a while to close the page.
thanks for your help! kai

[ruenel]

Hello Kai,

Thanks for writing in! This could be a bug in the theme. We will investigate this further. In the meantime, you can use this custom CSS as a temporary fix for your issue:

.site, .x-site {
    background-color: transparent;
}

Kindly let us know how it goes.

[iTurtle]

dear @ruenel,
finally i might have found a bug to blame
thanks a lot for your css! it helps for the content area. header and footer stay white. but thas ok for now
but i still can’t access the custom code area of cornerstone…
best wishes, kai

[ruenel]

Hello Kai,

You can find it at the bottom right of the builder.

Cheers.

[iTurtle]

hi @ruenel,
thanks. but as i described in my first post, clicking on the icon brings the browser window to a halt/stall.
looks to me like a bug, too. i also deactivated possible plugins. but that did not help.
i shared my login to the backend in a secure not above.
thanks again - kai

[tristup]

Hi Kai,

I have checked your website and am able to access the images while adding background images or any other images. I would suggest you please provide any video that helps us recognize the problem and replicate it.

Thanks

[iTurtle]

hi @tristup,
big miscommunication going on here. sorry.
the background image problem has been solved by @ruenel s first reply - as i wrote already.
i was referring to the second problem. i did not open an extra thread for this - in case it is related or was the cause for the first problem (invisible background picture).
so here again the problem at hand:
"one thing i am experiencing is, that the page stalls when i go to customize option of x and then click on custom code. that never happend before. so i cannot access the custom code at all. wordpress then offers after quite a while to close the page. "
thanks again - kai

[iTurtle]

thanks. but clicking on it stalls the window…

[tristup]

Hi Kai,

I have checked and found the issue you described. I would suggest troubleshooting the common issues to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If you have already performed the above-mentioned tests, I would suggest you please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks