Background image not showing in other browsers

Support
#1

Hello, support, my site background image is blank on other browsers except for Google Chrome. healthsalmon.com

#2

Hi Dennis,

Thanks for writing in! I have checked your site in different browsers and I could not see the background image. For example on Chrome or Firefox.

It seems that your image path is incorrect.

https://healthsalmon.com/wp-content/uploads/2018/06/2854513-fish-wallpapers.jpg

Could you please re-check your image path, clear your browser cache (specially on Chrome) and test this issue again.

Hope that helps.

#3

i have cleared all the browsers caches and even cleaned using CCLeaner. the image is not showing on any browser. you said about the image being on the wrong path how do i fix that. or is it the image compression plugin i am using?

#4

Hi There,

That means you need to re-upload the image with file name (2854513-fish-wallpapers.jpg), and then re-set that to the section where it assigned.

Hope this shed some lights,
Cheers!

#5

i re-uploaded the image as you told me but how do i reset it? am not a Techie Like you. if you give me some steps, i think i can follow.thanks

#6

Hi @Karogo,

This image is not uploaded yet.

https://healthsalmon.com/wp-content/uploads/2018/06/2854513-fish-wallpapers.jpg

Upload the image again with the same name or use the name of the re uploaded image.

If still not helping, upload the image then share us your admin credentials in a secure note.

Don’t forget to set it in a secure note.

Thanks.

#7

Edited message!

#8

Hi There,

The username/password is incorrect.

Could you please double check?

Thanks.

#9

hey thai how do you give your Admin on Secure Note? what is secure note?

#10

Hi @Karogo,

Looks like you found the secure note :wink: , thanks for providing it.

I’m checking and the said image isn’t there, or not uploaded. But, I do see 403 requests from the background of your site. Right now, it’s https://healthsalmon.com/wp-content/uploads/2018/06/wallpaper2you_55498.jpg. Is it the new background replacing the above URL?

Both displays this

Forbidden
You don't have permission to access /wp-content/uploads/2018/06/wallpaper2you_55498.jpg on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Forbidden
You don't have permission to access /wp-content/uploads/2018/06/2854513-fish-wallpapers.jpg on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Maybe it’s uploaded, but just forbidden. Would you mind providing your FTP login credentials as well? I like to confirm if it’s uploaded or just forbidden by your host security.

Thanks!

#11

My FTP Logins

#12

Hello There,

I have logged in and I was able to figure out the cause of the issue. It turns out that you added this lines in your .htaccess file:

RewriteCond %{HTTP_REFERER} !^http://healthsalmon.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^http://healthsalmon.com$      [NC]
RewriteCond %{HTTP_REFERER} !^http://www.healthsalmon.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^http://www.healthsalmon.com$      [NC]
RewriteCond %{HTTP_REFERER} !^https://healthsalmon.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^https://healthsalmon.com$      [NC]
RewriteCond %{HTTP_REFERER} !^https://www.healthsalmon.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^https://www.healthsalmon.com$      [NC]
RewriteRule .*\.(jpg|jpeg|gif|png|bmp)$ - [F,NC]

I have removed it and now those images are displaying properly.

Please check your site now.

#13

X support you are the real deal I give you a 10/10 rating. thank you so much:hugs::hugs:

#14

Glad that we could be of a help :slight_smile:

#15

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