Backend extremely slow


my backend is extremely slow and I can not figure out why. Frontend seems to work fine.
Loading time is about 15 seconds for every click/page.
Is there a known issue with the Theme X?

Thank you.

Hello @witali,

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate the settings.

  1. Testing for Plugin Conflict
  2. Child Theme Issue
  3. CSS/JS Customization
  4. Disabling Cache
  5. Version compatibility

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

In none of these works for you, please share your details in a secure note so that we can investigate the issue. Please note that after investigation if we find anything wrong with X, we’ll post it in our issue tracker to be queued for further investigation by our development team. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


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