Backend cornerstone issues on home page

[COK]

I’ve noticed the backend of my site is experiencing issues for the home page. For example, background colors not showing up, columns breaking early, etc.

Site: https://tinyurl.com/ydzxmk77

Screenshot of column issue: https://imgur.com/a/FKGCv
Screenshot of background color issue: https://imgur.com/a/LNxqJ

It’s backend only, frontend functions fine. It seems like it could be something like a missing but I went through my HTML and couldn’t see anything off.

Any idea? Thanks

[mldarshana]

Hi there,

Thanks for writing in! I have tested your site and I can confirm the frontend is fine as you have mentioned.

Since your issue is back-end only, we will require your login credentials to check. You can submit your credentials using a secure note option below your posts.

Thanks!

[COK]

Secured note added to first post, thanks.

[lely]

Hi There,

Thank you for the credentials.
There’s an error on the console: https://screencast-o-matic.com/watch/cFno3Fo7SF
It is unusual that the error is pointing to a font declaration and those line of code is correct. I then check the frontend and other pages to check the root cause of the syntax error. See this: https://screencast-o-matic.com/watch/cFno33o7Sg
From Launch > Options > Global JS, remove the following code:

<!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=UA-677157-25"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'UA-677157-25');
</script>

Global JS is automatically parse as javascript and script tag <script></script> is not needed. Thus it cause syntax error that might result to this issue. I have also notice that you have that same code on X > Google Analytics. Try again after removing the code.

[COK]

Thanks for the reply. I’ve removed the Google Analytics tracking code from the JS area but the backend issue still appears to be the same after clearing cache/cookies and trying a different browser.

[paul.r]

Hi,

Something is adding extra empty containers that breaks the layout.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

You can also try activating activating your main theme to check if something in your child theme is causing the issue.

Let us know how it goes.

Thanks

[COK]

I just bulk-deleted all inactive plugins (30+!) and the issue appears to be resolved. this site was a clone of another and i should have removed the clutter from the getgo… just because a plugin is inactive doesn’t mean it won’t be causing issues. thanks for helping troubleshoot.

[nabeel]

Glad you’ve sorted it out and yes that’s right:

just because a plugin is inactive doesn’t mean it won’t be causing issues.

Cheers!