autoplay is turned on, still wont play
Hi There,
Thank you for writing in, but sorry I can’t replicate this issue on my end. The issue that I am seeing with this is your video is too big (not optimize), try this video here and see if its autoplay. If it does, then re-render your video as web optimize.
Hope that helps,
Cheers!
I have added a new video to provide clarity. The size of the video does not matter. The issue is Pro not autoplaying.
Hi There,
Thank you for that screencast, ok I did test your video on my end, and yes it did not autoplay, then I test the sample video and the autoplay works.
Would you mind doing this test on your end too, so we can confirm if the issue is on your player or is on your video. If the sample video autoplays then the issue is your video, if this is the case please try renaming your video to a shorter filename with no spaces and special characters. If this does not work, then re-encode the video to optimize it (its not just the size and dimension but how the video is encoded as well) please read the article that I link above.
If the issue is on the player element, please clear all your caching feature (plugins, rocket loader, etc) and deactivate it for a while and see if that resolves the issue.
Let us know how it goes,
Cheers!
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.