assign header site wide isn’t working. have 400 pages. need to assign header to all .
i deleted the old header and still it’s bring in that old header .
Hello @brocknessmonster,
Thanks for writing in! Please go to Cornerstone > Settings > Cache and clear the plugin cache. Also, make sure to purge your site caches especially if you are using Cloudflare, WPEngine or SiteGround. If nothing is working, we would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
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Best Regards.
Thank you for your reply. When I go to Cornerstone I don’t see settings anywhere. There’s a Preferences (gear icon). I see a Clear Max Cache at the bottom but I don’t believe that’s the Cache I need to clear. We were hosting this at Pantheon but have moved the site to a vm in our data center. Unfortunately the new host is behind a firewall that will prevent you from accessing the Admin or even viewing the site.
The cache mentioned by my colleague can be cleared from Cornerstone > Settings , as shown in the screenshot below:
If that does not resolve the issue, we will need to check further through the WordPress admin dashboard.
Thanks
I’m not seeing those options. If I click on Cornerstone it launches the Builder interface. See Secret Message.
It will be very difficult to recognize why the Settings option is not coming. There might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
If you can, copy your site to a staging server where we can access.
Thanks.