Apex support post removed - missing side nav bar after update

Support
#1

Hi support team.

My support post from yesterday has been removed. Can you let me know if this was a mistake - or the reason why?

The last post asked for ftp access which I provided. WP rocket was suspected as the culprit.
I would obviously like to know what was changed as this was on a staging/dev site. I know need to apply the same changes to the live site and believe it would be handy for other people to know what went wrong.

Thanks
Dave

#2

Hi @Dave,

Thanks for writing in.

We don’t delete any posts, I checked your profile and your posts are dated back to 2017. Or do you post on someone’s thread? If they set it private then you’re no longer able to access that thread.

But if thread is yours then it should be visible regardless of its status.

Else, let’s start over with your issue. Would you mind providing more details about the issue and credentials in a secure note?

Thanks!

#3

Hi Rad - I did eventually find it.

It wasn’t showing in my profile feed. I can see it now, funnily, my 3 older posts have gone from the messages feed.

You can close or delete this thread please :slight_smile:

#4

You are most welcome. :slight_smile:

#5

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