Apex and old forum

Support
#1

Hey there, Cool new forum. Can I join!? I like how you made it more involved and open with your staff. Looks like it will pay off over time and be more fun for customers!

Couple things though…Where are all the thousands of hard earned hours of information from the last forum? People had many questions answered and referred to their tickets while building with X. Also, people searched the vast library of topics and found answers right away without needing to create tickets. Are you saying all that work (on customers end and X’s employee end) is just gone!?

Also, the search option in the forum is tough to find and see.

Otherwise, nice work!
-Scott

#2

Hi Scott!

Thanks for your comments, glad to have you on board with us. :slight_smile:

Regarding the old forum, right now it’s still searchable but only directly in Google, so if it’s X, you can search like [query] themeco or [query] x and still be able to find it. Over time as these forums build up with questions and answers that will become redundant.

On the search options, are you finding it not returning the correct result or more of an ease of use type issue?

Appreciate the feedback Scott! Thanks! :slight_smile:

1 Like
#3

Oh ic. Ya the search bar or icon is just tricky to locate. It used to be huge and in ur face. It’s a little bit harder to navigate around with all the new options but it’s deff cooler.

Thanks

#4

You’re welcome!
If you need anything else, please let us know.

#5

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