Anyone available to help update my "php.ini" file on my grid?

[orangefloor]

Hello, was wondering if someone here could assist in updating my memory limit for php to 256mb? We are running into load time issues with our X THEME platform. Since the beginning actually. It’s been an ongoing battle.

We tested with another hosting by doing a dev migrate; but don’t really want to do all that as a permanent solution.

Is there any chance someone could do the update on our server for us.

We use Media Temple and they actually provide instructions.

Let us know. If nobody can help us here, we will have to abandon using Themeco altogether and that would be a bummer.

Thanks.

[jade]

Hi @orangefloor,

Please note that the php.ini file has nothing to do with the theme at all. As much as we would want to help you but this has something to do with your hosting which we do not have an access.

You mentioned that you are hosted with Media Temple and you are referring to these steps:

https://mediatemple.net/community/products/dv/204403894/how-can-i-edit-the-php.ini-file

It’s not something we can do on our end because we only provide support for the theme and not your server setup so kindly get in touch with your host about this.

Hope this clarifies it.

[orangefloor]

Media temple will also not help. Heres the issue. I have other websites on Media Temple and none of them have this problem. Only the Themeco based website. I have had nothing but issues with this platform and Media Temple blames Themeco and Themeco blames hosting. Nobody is willing to assist and its pretty frustrating.
So… we ended up finding something about the hosting. We learned the settings of memory isn’t the issue. Not sure what is now. Here is why.

Anyways, on our end we located the server info and then compared it to the pantheon setup that we tested with the site. Since we both tried the dev/test of that pantheon copy we wanted to see the settings.

They are mostly identical with some notable differences.

We didn’t update the PHP.INI as it didn’t make sense at this point since it’s the same as the other hosting that had better performance.

Just trying to find concrete answers. The website is extremely small in nature.

Here is a screenshot.

[friech]

Hi @orangefloor,

You can try the solution here for increasing your PHP memory limit. But please do mind that these are server configurations, we do not have control over these. If the server configuration limits your site to 256mb then you need to contact the server admin (your hosting) to increase these limits for you (if possible). We are not blaming the host, we are just saying we don’t have control over what you’re asking.

Base on your screenshot, your current server configuration is decent. You said above “We tested with another hosting” how did that go?

I understand your frustration here, as I experience a few sites that are too slow on the backend, but those are not because of the Theme, as I also saw sites that are lightning-fast using the same theme. Its how the site and server are configured makes the difference.

Here is a 3rd possibility and its the common one, you might have a plugin (or plugins) that are not configured properly and it’s eating your server resources, or a poorly written custom code on your child theme that is also wasting server resources, there are a lot of factor when it comes to site performance. Another thing, I see on your screenshot that you have a custom rules on your .htaccess file, that could be in play as well.

Some tips on improving your site performance, It might help.
Performance Tips: Reducing Plugin Load
Performance Tips: Minifying HTML, CSS & JS

Thanks,