Another Site with Demo Content Not Installing Properly

[mizzou1530]

goldsprintskc.com is having the same issue with demo content not installing properly and is missing from the site. I tried using Pro and regular X theme and neither works. I have tried to install it from the Design Cloud several times. I even uninstalled everything, reset the WP install and nothing.

[tristup]

Hi @mizzou1530,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1. Increase PHP Memory Limit
2. Increase PHP Execution Time Limit
3. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[mizzou1530]

I upgraded the account to the higher limits. I reset the WP install and tried again, nothing. It is doing the same thing. I am fine with you working on the live site, it won’t hurt anything and isn’t an issue for me right now.

[tristup]

Hi @mizzou1530,

Unfortunately, the previously given credentials are not working. I would suggest you recheck the credentials and send us once again. I would also request you provide the FTP/CPanel credentials along with others, as we may need to check the permissions and need to access the files.

Thanks

[mizzou1530]

Try the wordpress admin login info again. It should work. Same as in the previous private note. I will attach the ftp info to this one.

[charlie]

Installing sites like “Bed and Breakfast” will be fixed in 6.0.3. Apologies for the issue. Let us know if you have any issues in the next update. This is most likely release Friday. Have a great day.