An unidentifiable error

Support
#1

I’m using Pro, and everything has been working smoothly, but I suddenly started get this error:
Uh oh!
An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.

The only plugins I have installed are: Global Blocks for Cornerstone and X Pro and Slider Revolution. But the builder has been working with these plugins installed the past couple of days.

I tried clearing my browser cache, and I don’t have a caching plugin installed.

Edit to add: It is only showing this error on Pages, not Posts.

Edit again: I narrowed it down further. It is only happening when I use Page Template: Layout - Content Left, Sidebar Right

I’ll just avoid this page template for now.

#2

Hi,

Yes, kindly note that the Header will only work on templates that has Header.

Thanks

#3

It’s not really that it won’t show the header, it’s that it forces Skeleton mode, so I can’t use the live builder on those pages.

#4

Hello @Fuelvm,

There could be a JS error on the page which will force Cornerstone to Skeleton mode. Could you please check for JS error on the page? To know how, please check this link: http://www.inmotionhosting.com/support/website/javascript/diagnose-javascript-errors

Hope this helps. Kindly let us know.

#5

I do see something that looks like an error in the console. Here’s a screenshot:

Edit:
I looked at the page on the front end and saw this message: “Hey There Because of Icon’s unique layout, this template is unavailable in this Stack. Please switch to another Stack if you need to make use of this feature. Thanks!”

So I guess this page template isn’t available in Icon?

I went ahead and built a 2/3 + 1/3 layout in the builder using the Default template, then saved it as a template under Layout. I think that will work just fine for this instead of trying to use “Page Template: Layout - Content Left, Sidebar Right”

#6

Hi there,

That’s correct! Apologies about the confusion and glad to see you’ve found a suitable workaround. :slight_smile:

Thanks!