Hello @MX_AK,
Thanks for writing to us.
I checked your site, it seems that there is an issue in your child theme. I would suggest you please disable the child theme and activate the parent Pro theme, and recheck it. Please note that we don’t provide customized child theme support; it is out of the support scope. In case you need child theme customizations, you need to get in touch with a developer who can assist you with your concerns, or you may subscribe to One, where customization questions are answered. Please note that we don’t provide custom development support; it is out of the support scope.
Thanks for understanding