All of my Pro Unlimited Licenses are gone

Support
#1

I went to work on a project this morning and the validation was suddenly missing. I logged into my dashboard to see all of my Pro Unlimited licenses were gone. Nothing is wrong with my account, it’s in good standing, and everything was working fine prior to this morning.

#2

Hi there,

I’m sorry about this. We’ve corrected it in your account. There was a timing discrepancy between two servers and the service was hidden prior to the renewal payment being processed. We’re looking into how we can avoid this for future months, but for now you should have access again.

#3

I still don’t see any of my licenses in my dashboard nor the option to add any. Still just “Single Licenses”.

#4

I logged out and logged back in and everything is restored. Thank you for your time.

#5

@hayesfx,

It’s our pleasure to help you.

Thank you.

#6

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