I just upgradred to Pro 3.0.1 and trying to open the Pro editor. However it not opening at all. Just the waiting wheel is spinning. Cleared by cache but no effect. Please help.
Hi @iamharshu,
I’m sorry to hear you’re having issues after updating. Would it be ok if we logged in to take a closer look at your site? You can share login credentials in a secure note. Thanks!
I have problems to, but it seems to be a problem with older browsers. I’m using safari 11.1.2 and i can’t open anything related to pro (theme options, headers, …) after the update to 3.0.1.
But with an actual version of chrome, everything seems running and faster then in safari.
Just tried to open in Chrome (version below), does not work.
Google Chrome is up to date
Version 77.0.3865.90 (Official Build) (64-bit)
Hi,
Just sent you a private message with details.
Thank you.
Thanks! I’ve taken a look, and I see you’re using WordPress version 4.9. We generally only support as far back as three major releases of WordPress. You will either need to update WordPress to the latest version, or you could download the stability release of Pro from your dashboard page to get the previous version of the theme.
In this case specifically, WordPress added many javascript dependencies like React, ReactDOM and Babel part of WordPress core. It is best practice to always use libraries bundled with WordPress when possible, which is why they were removed from Pro. This is why Pro doesn’t load, because many of the required scripts are unavailable.
Thanks a lot for your help. I have updated to Wordpress 5.2.3 and PRO is working now
Ok great! Thanks for confirming. Glad to hear that’s working for you now.
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