I have updated Pro and Cornerstone to the latest version and cleared the site’s cache after updating.
Hello @cbm,
Thanks for writing to us.
In order to help you with your concern, we need to check your settings so I would request you please share your admin login details meanwhile I would recommend you troubleshoot with a few of the common issues before we investigate your settings.
If it doesn’t work, please send your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Hello @cbm,
It seems that you are using the older version of The grid plugin I would suggest you deactivate the plugin and then update the plugin. After updating the plugin you need to activate the plugin and then check it again. Please note we are not providing the “The Grid” plugin so I would suggest you use Essential Grid or Post elements. Please have a look at our version compatibility page
Please note we don’t provide any third-party plugin support. It is out of the support scope.
Thanks for understanding
Thanks for your help. It’s working for me after uninstalling and updating to latest version.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.