After upgrading from x to pro, the Grid plugin creating issues

I have updated Pro and Cornerstone to the latest version and cleared the site’s cache after updating.

Hello @cbm,

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Thanks

Hello @cbm,

It seems that you are using the older version of The grid plugin I would suggest you deactivate the plugin and then update the plugin. After updating the plugin you need to activate the plugin and then check it again. Please note we are not providing the “The Grid” plugin so I would suggest you use Essential Grid or Post elements. Please have a look at our version compatibility page

Please note we don’t provide any third-party plugin support. It is out of the support scope.

Thanks for understanding

Thanks for your help. It’s working for me after uninstalling and updating to latest version.

Glad to hear that, @cbm

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