After updating the X theme I can't use the front-end

Support
#1

341/5000
I performed all the updates: Xtheme, wordpress and php version, but I can’t use the front-end of the site, neither to modify the pages nor to change the options of the theme. In the front-end this message appears: “There has been a critical error on your website.”
I send you the credentials in a secure note

Thanks so much

Margherita

#2

Hi @MARGHU-P84,

Thank you for reaching out to us. Please enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/ and get back to us with the errors.

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

Let us know how this goes!

#3

I solved the problem by installing the Site Health plug-in and trying to disable the various plug-ins in diagnostic mode, so I found the one that created the conflict.

thank you very much

#4

Hey @MARGHU-P84,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.