After update to 4 (0.7) – clicking with magic mouse buggy

Support
#1

Hey,

after updating to the new Version 4 I’m having really annoying problems with the use of my magic mouse (model without the physical scroll wheel).

I have to click on items and settings several times until it recognizes the click.
Using my mousepad works fine …

Any ideas how to solve this issue?

#2

Hi @PhilTone,

Thanks for reaching out.

The problem didn’t occur on your normal mousepad and there’s nothing we can do while using your magic mouse because the issue didn’t occur on both devices. I suggest that you will clear your browser cache and let see if it solve your issue.

Hope that helps.

Thank you.

#3

well… funny thing is that it just happens in the new version of the theme. On older versions this is not the case… whatever

#4

Hey @PhilTone,

If you’re having issues after the update then you can perform the following troubleshooting steps to rectify the problem:

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. INCREASING PHP MEMORY LIMIT
  7. DISABLING CACHE
  8. DISABLING CDN
  9. VERSION COMPATIBILITY

Let us know how this goes!

#5

I’ve had the same problem ever since the Betas started coming out. I have no problems on any other builder or application ever. Constantly an issue, especially on the close buttons for things. Have to click multiple times on other interface elements as well. It’s rather annoying but its better than it was on the earlier Betas.

#6

Hey guys,

Thanks for reporting the issue. I’ll post this in our issue tracker so this will be queued for investigation by our development team.

Just note that we could not guarantee a fix. Our team will check the complexity of the fix and the number of users using the magic mouse.

Thanks.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.