Additional Cart Icon seen after PRO Recent Updates (Version: 6.4.1) - Seen only in Chrome

Support
#1

Hello,

Additional Cart Icon is seen after PRO Recent Updates (Version: 6.4.1). Amazingly we have noticed this only in Chrome. This is seen only in the customized templates. (Customized pages as home (Slider), search pages and so on).

With reference to the below image, Icon in a line to the text (Add to Cart) is icon placed by us and the top icon (in black color) seen above the text is icon seen after recent PRO Updates. We don’t want Top cart icon.

Screenshot 2023-11-16 130950

Can you please let us know how we can fix this.

Thank you and best regards.

#2

Hi Bibhash,

Thanks for reaching out.
I have checked my local environment but didn’t find the problem you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Increasing PHP Memory Limit
9.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hello,

Thank you for your above suggestion.

We have tried all the suggestion as mentioned above but none of them worked well to fix the issue. After going through we found the issue is appearing in all the browser (Mozilla, Chrome, Edge).

After going through customization, we also found the element “Add to cart” button is adding the icon by default in the theme.

So hoping this is some thing added by the latest PRO version.

Please see at the secure note for:
– WordPress Site URL & Login URL
– WordPress Admin username/password

Thank You and best regards

#5

This fix is out now, let us know if you still have the duplicate icon

#6

Thank you for the updates. Now the issue has been solved and working well.

Thank you and best regards.

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