Add image doesn't appear

[terracandido]

Hello,
When using Cornerstone feature add image it doesn’t show up on the “preview” page, and sometimes not on the cornerstone preview section.
I’ve had a look in the peer forum but didn’t find a solution that worked for our page.
Thanks in advance for your help.

[christopher]

Hi there,

Please kindly follow the general troubleshooting guide below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.

kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Also, get back to us with the steps you take to recreate the issue so we can check it on your website.

Thank you.