Active Campaign forms not working with latest version of Cornerstone

[catherinepooler]

We have several Active Campaign forms embedded in our WP site. After updating to Cornerstone 5.0.9 and then 5.0.10 our forms have not been rendering correctly on mobile devices. Instead the forms show the css and js that makes up the embedded form.

Desktop still renders the forms correctly, and when I simulate a mobile device in developer tools on Chrome it renders correctly as well.

If I deactivate Cornerstone the form renders correctly but of course I get all sorts of other problems.

Thanks in advance for any assistance.

[marc_a]

Hi Catherine,

Thanks for reaching out.

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[catherinepooler]

Thank you for the reply. Both Active Campaign and Cornerstone updated in the past day and it looks like one or the other or both updates together resolved the issue.

[matt]

Glad to hear that, Catherine!