ACF Pro wipes current data when CF is altered

Support
#1

I created a Custom Field with ACF Pro and simply wanted to change the name, field name, whether it was required or not, a placeholder and an append but this wipes out all previous data written in on the products.

This has destroyed quite some work on my end as I had to re-find and re-enter all the data.

Is this intentional and if so, how can I disable this?

#2

Hi Nico,

Wiping out previous data is not intentional. There’s no reported issue related to this as well.

First, please make sure that you are using a compatible version of the plugin.

Please also make sure that new name doesn’t exist yet.

In case the issue persists, please try to setup a staging site to some conflict test. Try to remove any your customization and try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#3

Hello!

I have the version from Pro itself. It should be 5.8.8. as the next update is 5.8.9.

Since the site is still being built, I tried deactivating all plugins except for WooCommerce and ACF Pro.
The issue still persists.

What I do to duplicate this issue is:

  1. Add new Custom Field for Products.
  2. Add in value in the product (20) and click “Update”.
  3. Change label, name & placeholder value (100).
  4. Refresh the product page.
  5. Custom Field in product page has now removed ‘20’ and it simply shows the placeholder value (100).
#4

Hi Nico,

Did you change the Field Name? that’s a unique identifier you should have not changed that or else the field will be considered as a new field (not existing)

Please change back that to the original field name, the original value should be back on the product as well.

I have tested this on my end, and even if I deactivated and deleted the ACF PRO, when I reinstall it again the value on the product remains, just make sure you do not change the field name.

Thanks,

1 Like
#5

Hey!

Thanks for that information and you are right, that was what was giving me issues.

#6

You’re most welcome,

Cheers!

#7

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