ACF Pro 5.6.7 Update package unavailable

Support
#1

Hello,

I have a notification that an update is available for ACF Pro (5.6.7). I checked to see if it is a themeco supported update and the knowledge base list 5.6.7 as the latest supported update. When I try to auto update I get the error:

An error occurred while updating Advanced Custom Fields PRO: Update package not available.

Which is usually what happens when trying to update to a non-Theme.co supported version.

Is the KB wrong or is there another reason this may be happening? I’m running the latest version of X (5.2.5) and the license is verified and activated.

Thanks!

#2

Hi There,

Thanks for writing in! I have tested this and I was able to update without any issues.

A possible cause would be cURL timed out or related issue. Could you please try updating couple of times and see if that resolves your issue.

Thanks!

#3

I’m having the same issue for the last 3 months here is a screenshot of the error. Any idea how to fix this?

#4

Hi There @paullalley

Please open up a new thread and once you created the thread, use the secure note option below your post and provide us with the login credentials to check your issue.

Thanks!

#5

New thread created and secure note added

#6

@paullalley

I have replied to your thread.

#7

Hello,

I still get this error after trying multiple other times. I’m using Mozilla Firefox Developer Edition (58.0b12, 58.0b13) and also tried in the latest Chrome (63.0.3239.108) both on Windows 10.

#8

Hi There,

First, please make sure your X Theme is validated and both X and Cornerstone are the latest versions (5.2.5 / 2.1.7 respectively). Then deactivate and delete your ACF PRO plugin.

Then reinstall it back from X > Overview > Extension, X should give you the correct version of ACF PRO that is a bundle of X.

But before you do this, navigate to Custom Fields > Tools and export all your custom fields and keep it as a backup.

Thanks,

#9

The deactivate, delete and reinstall did the trick. I already was running the latest versions of X and CS.

#10

Glad to know all is in order on your end now, Cheers!

#11

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